Jetwing Kandy Gallery, A Luxury Reserve

Pleasant enough two night stay here this week but not without fault although I am being picky. Property is pretty remote and not easy to find but when you arrive it’s very nice. Rooms are excellent and the pool area etc is nice. We had breakfast twice in the hotel restaurant as well as an evening meal and the food and drink quality were very good. The service was slow for breakfast at times and we had a very odd moment at dinner where an inexperienced member of staff removed a full drink from our table without explanation. When we asked what was going on a more senior staff member came over and apologised and returned the drink saying the young lady who removed it was a trainee and had got confused. I also had an incident with a faulty sun lounger that resulted in me sustaining a painful foot injury. The staff were very caring immediately after the incident and applied ice to my foot etc. which was kind and caring. Overall, if you are staying in Kandy, I would recommend it.

EVERYTHING! it is a small hotel, located in a remote area, quiet, on the lake. The room was big, with a very comfortable bed, huge bathroom with both shower and tub. The terrace of the room offers spectacular view over the pool and lake. The food was very good, we ate here breakfast, lunch and dinner and we liked all meals! It offers an a la carte menu which we liked very much, we were sick of buffet style ... We tried also the massages, which were pretty nice as well. Last but not least, the personnel was very kind, attentive and always happy to help you with anything you want. They offer you a personal butler which is available anytime for you at a ring distance (they even give you a phone to call him directly when you need anything).

Lovely design of room - spacious & modern. Whole resort was fantastic. Lovely quiet location overlooking a lake. Illy coffee machine in the room. Breakfast & dinner menus were varied and tasty

Clean, aesthetically pleasing rooms and lobby with lots of space. Everything in the room worked well, no hiccups. Prime location next to the river, excellent service. Everyone was supper attentive to us.

Beautiful modern hôtel at the bottom of the valley right by the river. It has a beautiful pool with greenery all around. The rooms were very spacious, clean, comfortable, with modern bathrooms. We had everything we needed. The welcome ritual was pleasant, and the staff was very friendly and welcoming. They even upgraded our room for free so we can have 2 rooms next to each other for the whole family. We tried the spa, and the massage was OK. We recommend it to everyone planning to visit kandy and stay at a fancy hotel.